Room Attendant (m/w/d)

Mandarin Oriental Vienna is looking for a Room Attendant to join our Housekeeping Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental’s legendary service.

About the job

Based at the Mandarin Oriental, Vienna within the Housekeeping Team in Vienna, the Room Attendant is responsible for various duties. The Room Attendant reports to the Executive Housekeeper.

As a Room Attendant, you will be responsible for the following duties:

• Professionally clean guest rooms and suites in accordance with the Mandarin Oriental Hotel Group’s standards – both with and without linen changes, upon guest arrivals and departures.

• Clean hallways, storage rooms, and public areas.

• Provide turndown service in guest rooms.

• Adhere to the hygiene and safety standards of the Mandarin Oriental Hotel Group.

• Prepare guest rooms and suites with great attention to detail.

• Replenish minibar items in guest rooms.

• Train new employees, apprentices, and interns.

• Report technical defects and missing room items.

• Forward lost and found items to the Housekeeping office.

• Perform regular deep cleaning tasks and inventory checks.

• Address all guest requests to ensure satisfaction.

• Collect guest requests and preferences to personalize service.

• Actively review processes and contribute ideas to improve workflows.

• Assist laundry, public cleaning staff, and house attendants during peak times.

• Perform departmental administrative tasks.

• Support compliance with FLHSS standards (Hotel Standards).

• Take on other reasonable tasks as assigned by the direct supervisor or a senior manager.

We expect the following from you as a Room Attendant:

• Adherence to standards: You follow and respect the Mandarin Oriental Hotel Group’s standards, including the code of conduct, sustainability and safety policies, and standards for exceptional guest experiences.

• Professionalism and appearance: You demonstrate professionalism, excellent manners, and always maintain a well-groomed appearance.

• Service orientation and quality awareness: You possess a strong service orientation and a high level of quality awareness to provide guests with the best possible experience.

• Work environment: You thrive in a fast-paced and dynamic work environment, remaining focused even during stressful times.

• Flexibility: You are willing to work early, late, and weekend shifts to meet guests’ needs.

• Attention to detail: You have a keen eye for detail and anticipate guests' preferences, going above and beyond to exceed their expectations.

• Independence and teamwork: You are capable of working independently but also demonstrate strong teamwork and actively support colleagues.

• Problem-solving skills: You possess excellent problem-solving abilities and can handle conflict situations with ease.

• Cultural sensitivity: You have a strong sense of awareness regarding the needs and cultural differences of our international guests.

• Hospitality: You enjoy delighting our guests, providing them with an exceptional experience, and pleasantly surprising them.

Our commitment to you:

• Complimentary meals: We support employee well-being by offering practical and nutritious meals during working hours.
• Public transportation subsidy (€461): As part of our sustainability commitment, we contribute to the cost of public transport.
• Learning & Development: Your success is our success. We offer unique L&D programs tailored to every stage of your career to help you grow continuously.
• MOstay Program: If you work as hard as our colleagues do, taking time off is important. As part of the #MOfamily, you can stay at our hotels worldwide. The MOstay program includes complimentary stays and exclusive rates for you and your loved ones.
• Colleague Well-being: Work-life balance matters. We care about your health and well-being and offer various health and wellness initiatives globally.

The minimum gross monthly salary for this position, as per the collective agreement, is €2,153.00.
We are open to offering a higher salary based on your qualifications and experience.

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