Barista (m/f/d)

Barista (m/f/d)

Mandarin Oriental Vienna is looking for a Barista to join our Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental’s legendary service.

About the job

Based at the Mandarin Oriental Vienna within the Restaurant Team in Vienna, the Barista is responsible for various duties. The Barista reports to the Head Barista.

As Barista you will be responsible for the following tasks:

• Responsible for smooth and guest-oriented operations in the outlet, supporting supervisors and managers with the implementation of standards and checklists in close collaboration with all hotel departments
• Overseeing daily operations within the designated area and ensuring efficient communication within the F&B department and with other departments
• Training the team on operational standards of the Mandarin Oriental Hotel Group and the Michelin Guide, including regular checks and evaluations
• Developing innovative beverage menus considering seasonal ingredients and current trends, as well as having excellent knowledge of food and beverage offerings
• Ensuring proper mise en place at the bar and setting up the bar station, maintaining equipment, and conducting regular inspections with the technical and housekeeping teams
• Supporting the service team in serving food and beverages and providing expert guest advice
• Collaborating closely with the kitchen and pastry chef to plan menus and promotions to maximize guest satisfaction and revenue
• Actively upselling products and services to meet guest needs through exceptional service
• Ensuring proper presentation of dishes and menus, as well as managing ordering and inventory control
• Managing POS systems, cash handling, and inventory, including processing payments and gift cards
• Ensuring compliance with safety and hygiene standards and supporting other tasks as directed by the outlet manager
• Training and onboarding new employees, proactively creating WOW moments for guests, and handling guest complaints effectively

As Barista we expect from you:

• Education in Restaurant or Hotel Management: At least 2 years of professional experience in a relevant field.
• Customer Orientation: Recognizing and exceeding guests' needs.
• Friendliness: Positive attitude, attentive listening, and observing guests' body language to understand their needs and expectations, always striving to delight and satisfy them.
• Excellent Product and Sales Knowledge: In-depth knowledge of products and services offered.
• Teamwork: Actively supporting colleagues and fostering a harmonious working atmosphere.
• Motivation, Resilience, and Flexibility: Responsible and motivated performance, remaining calm and composed in stressful situations, including weekend and holiday shifts.
• Trustworthiness: Reliable completion of tasks and acting with integrity.
• Technical Competence: Proficient use of POS systems and other technologies, with knowledge of Infrasys POS system and SevenRooms booking system being a plus.
• Organizational Skills and Leadership: Ability to lead a diverse team empathetically and with discipline, using clear and effective communication with colleagues, supervisors, and guests.
• Appearance: Well-groomed appearance at the start of the shift, including hygiene and proper maintenance of the uniform provided by the company.
• Fluency in German and English: Additional language skills are an advantage.

Our commitment to you:

• Free meals: This initiative is designed to enhance employee well-being by providing convenient and nutritious meal potions throughout your day at work.
• Public transport ticket support (€461.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.
• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

The collective minimum gross monthly salary for this position is €2.330,00. There is a willingness to offer a higher salary depending on qualifications and work experience.

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