Front Office Agent (all genders)
Front Office Agent (All Genders)
Hyatt Regency Vienna
Vienna
Full-time
Start date: Immediate
Salary: From €2,263 gross per month
As a Front Office Agent (m/f/d), you are the first to say "Welcome to Vienna!" and the last to wish our guests a "Safe journey!". You create the crucial first impression of our hotel and play a key role in shaping every guest's experience. Thanks to your efficiency, check-in lines quickly turn into excited guests eager to enjoy their stay. The front office is much more than a place of arrivals and departures—it's where lasting guest relationships begin. Your strengths are listening, asking the right questions, and anticipating guests' needs. With your warmth, professionalism, and sense of humor, you transform tired travelers into happy guests.
Compensation: In accordance with the Austrian collective agreement for employees in the hotel and hospitality industry, starting from €2,263 gross per month (paid 14 times per year), depending on experience and qualifications.
Your 10 MHP Hotel AG Benefits
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Work-life balance: Your work schedule is available at least two weeks in advance.
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Respect matters: We value mindfulness, appreciation, and mutual respect. #YouMatter
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Stylish uniforms: Our uniforms are modern and fashionable.
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Social commitment: We actively support numerous charitable and social projects.
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Fair pay: Good work deserves fair compensation.
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Travel perks: Stay at over 1,500 Hyatt hotels worldwide at discounted employee rates.
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Employee referral bonus: Recommend new colleagues and receive a bonus.
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Career opportunities: Excellent prospects for professional growth within the company.
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Staff meals: Enjoy complimentary meals throughout the day in our employee restaurant.
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And the 10th benefit is YOU!
This Is You
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You have successfully completed vocational training as a Hotel and Hospitality Assistant or have a comparable qualification in the tourism or hospitality industry.
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You ensure smooth and efficient check-in and check-out procedures.
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You have an excellent knowledge of our products and services and are proficient in using the Opera Property Management System (PMS).
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You manage and respond to emails accurately and forward requests to the appropriate departments.
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You carefully record and carry out guest wake-up calls.
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You escort guests to their rooms and confidently explain the hotel's facilities and services.
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You verify guest registrations in compliance with all legal reporting requirements and data protection regulations.
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You create and maintain guest accounts within the system in an organized and accurate manner.
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You update and maintain guest profiles, including individual preferences and special requests.
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You handle guest complaints professionally and ensure they are resolved or forwarded in a solution-oriented manner.
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You hold a valid Category B driver's license.
Your Opportunity
Interested in joining our team? We look forward to receiving your application!
You can apply conveniently via WhatsApp or through our online application portal.
Prefer to meet us in person and discuss your career opportunities?
Join us at "Your Moment", our open recruitment event held in the lobby of the Hyatt Regency Vienna, every 1st and 3rd Thursday of the month from 4:30 p.m. to 5:30 p.m.
Stop by and seize your opportunity!
About Us
Become part of something special!
At the Hyatt Regency Vienna, we combine modern art, contemporary design, and exceptional hospitality to create unforgettable experiences for both our guests and our employees. Our luxury lifestyle hotel, part of the Hyatt family, features 303 uniquely designed guest rooms, the Eugen21 Restaurant, the Cyclist Café & Bistro, the Aurora Rooftop Bar, and an impressive 2,200 m² event space—offering a wide range of departments and exciting career opportunities.
At MHP Hotel AG, you'll find a workplace where every individual truly matters.
You Matter. Discover diverse career opportunities and benefits designed to support both your professional ambitions and your personal life.