Front Office Duty Manager (f/m/d)

As part of us, you are not just anyone. We are looking for special personalities and talents with great ambitions. It is clear to us that it is this diversity of people that makes our team so successful. We are already a global company 17 successful brands and over 5,700 hotels in nearly 100 countries around the world - but we want more!

The InterContinental® Vienna with 458 guest rooms and 1,200m2 of conference space and its approximately 180 employees stands for excellent service, for diversity, individual service and cordiality in dealing with guests and within the teams. Our house also stands for the highest quality as a training company on the employer market.

Our front office team (reception team) is the first and last contact of each guest and contact point for wishes and complaints. With charm and attention we give our guests an unforgettable stay, so that we may welcome them again in our house in the future. If you love the international hotel business and its diversity, then you can make the most of your qualities as a passionate host with us.

We are currently looking for a Front Office Duty Manager (full-time) in our traditional house.

With your experience in the operational area of the hotel industry, you will support the Front Office Manager primarily in the guest relations area, in staff management, in the implementation as well as in the further development of the high-quality brand standards. You understand the importance of smooth cooperation with all departments in the house.

Your self-image?

• You understand the significance of your role in a guest's journey as well as to the front office team.
• As an experienced host, you come across as personable, warm and highly professional.
• You view complaints and problems as opportunities for improvement, which you approach with prudence, discretion and vision.
• You understand the importance of service quality and how you can personally contribute to our business goals.
• You like variety in your day-to-day job - perfectly planned days are far too boring for you.
• You are an absolute team player - a great team is your driving force and you can motivate and create the best atmosphere!
• You like to take responsibility for a team and love to inspire and motivate your colleagues.

Our self-image?

• We offer the benefits of the international hotel industry, numerous other benefits (perks, occupational health offers and much more) and one of the best employee restaurants in the city with free meals.
• We give you all the career opportunities of the international group hotel industry & full support in your personal development.
• We live a culture that is easy to identify with and are constantly working on ourselves.
• Our working environment is dynamic and international - cordiality & a humorous togetherness mean a lot to us!
• We are a fair employer and make sure that the personal balance of our employees is right in every respect.

So - get to know us, let us convince you of our culture and us as an employer. Whoever you are, whatever you are currently doing, bring your passions to us successfully - apply now by mail to: career-vienna@ihg.com or click on "Apply Now"!

The collective agreement for employees in the hospitality industry or the salary chart for the hotel industry in Vienna provides a gross salary for trained professionals at BG 2 for full-time of EUR 2,040. Your actual salary will of course be based on your individual qualifications and professional experience. You will also participate in a highly motivating bonus program and enjoy all our benefits.