Front Office Supervisor (all genders)

Front Office Supervisor (all genders)

Hyatt Regency Vienna
Vienna
Full-time
Start date: Immediately
From €2,263 gross/month (14 salaries per year)

You are the driving force behind our Front Office, ensuring that every arrival feels like a warm welcome and every departure becomes a memorable farewell. Thanks to your organizational skills, you stay calm under pressure while supporting your team in delivering exceptional service. You are a role model, coach, and host all in one. With your leadership skills, passion for outstanding guest service, and hands-on attitude, you create memorable guest experiences and ensure the smooth day-to-day operation of the Front Office.

You have completed vocational training as a Hotel and Hospitality Assistant or have a comparable qualification in tourism.

Compensation is based on the Austrian collective agreement for the hotel and hospitality industry, starting at EUR 2,263 gross per month (14 salaries per year), with a willingness to offer a higher salary depending on qualifications and experience.

Your 10 MHP Hotel AG Benefits:

• Life planner? Of course – your duty roster is available at least two weeks in advance.

• Mindfulness matters? So does it to us. We treat each other with respect. #youmatter

• Fashion lover? We get it – our uniforms are stylish.

• People person? So are we. Get involved in a variety of social initiatives.

• Fairness matters? We believe great work deserves great pay.

• World traveler? Enjoy discounted stays at more than 1,500 Hyatt hotels worldwide.

• Talent scout? Recommend new colleagues and receive an attractive referral bonus.

• Career climber? Perfect – we'll support your professional growth.

• Food lover? Enjoy complimentary meals in our team restaurant.

• And the 10th benefit is YOU!

This is YOU:

• You have completed professional training in hospitality or tourism and bring several years of Front Office experience.

• You lead, motivate, and support your team in the daily operation while fostering a positive guest service culture.

• You ensure smooth check-in, check-out, and all Front Office processes.

• You are confident working with property management systems such as Opera and are experienced in handling reservations, guest accounts, and guest profile management.

• You provide professional guest service, anticipate guests' needs, and create personalized, memorable experiences.

• You handle guest complaints with confidence, find practical solutions, and ensure the highest level of guest satisfaction.

• You support the achievement of upselling and quality targets while working responsibly and with a commercial mindset.

• You are ready to take on responsibility, lead your team to success, and create exceptional guest experiences.

Your Moment:

Ready to join our team? We look forward to receiving your application!

Apply easily via WhatsApp or through the "Apply Online" button.

Would you rather meet the right people in person and learn more about your career opportunities?

Visit "Your Moment", our open recruitment event in the lobby of Hyatt Regency Vienna, every 1st and 3rd Thursday from 4:30 pm to 5:30 pm.

Drop by and make the most of Your Moment!

About Us:

Become part of something special! At Hyatt Regency Vienna, we combine modern art, contemporary design, and exceptional hospitality while bringing the fascinating history of Vienna to life for both guests and employees.

Our luxury lifestyle hotel features 303 individually designed guest rooms, the Eugen21 Restaurant, Cyclist Café & Bistro, the Aurora Rooftop Bar, and an impressive 2,200 m² event space—offering a wide range of departments where you can develop your career.

At MHP Hotel AG, you'll find a workplace where every individual truly matters.

You Matter. Discover a variety of opportunities that perfectly complement your career and your lifestyle.