Rooms Admin Agent (all genders)

Rooms Admin Agent (All Genders)

Hyatt Regency Vienna
Vienna
Full-time
Start date: Immediate
Salary: From €2,344 gross per month (paid 14 times per year)

As a Rooms Admin Agent (m/f/d), you are the voice of our hotel. For many guests, you are the very first point of contact—long before they arrive. With your friendly personality, professionalism, and strong organizational skills, you ensure that every inquiry is handled efficiently and that important information reaches the right people at the right time. Thanks to your excellent communication skills, the switchboard, guest services, and internal coordination run seamlessly. You connect people, coordinate requests, and help create memorable experiences that leave a lasting impression on our guests.

Compensation: In accordance with the Austrian collective agreement for employees in the hotel and hospitality industry, starting from €2,344 gross per month (paid 14 times per year), depending on experience and qualifications.

Your 10 MHP Hotel AG Benefits

1. Work-life balance: Your work schedule is available at least two weeks in advance.

2. Respect matters: We value mindfulness, appreciation, and mutual respect. #YouMatter

3. Stylish uniforms: Our uniforms are modern and fashionable.

4. Social commitment: We actively support numerous charitable and social projects.

5. Fair pay: Great work deserves great compensation.

6. Travel perks: Stay at over 1,500 Hyatt hotels worldwide at discounted employee rates.

7. Employee referral bonus: Recommend new colleagues and receive a bonus.

8. Career opportunities: Excellent prospects for professional growth within the company.

9. Staff meals: Enjoy complimentary meals throughout the day in our employee restaurant.

10. And the 10th benefit is YOU!

This Is You

• You have successfully completed vocational training as a Hotel and Hospitality Assistant or hold a comparable qualification in tourism or hospitality.

• You answer incoming calls professionally, handle inquiries independently, and forward calls to the appropriate contact person when necessary.

• You respond to guest inquiries via phone and email in a friendly, professional, and service-oriented manner.

• You process emails, messages, and other correspondence accurately and ensure they are forwarded to the appropriate departments.

• You support effective communication between the Front Office, Housekeeping, Engineering, Food & Beverage, and other hotel departments.

• You have an excellent knowledge of our hotel and are confident using the Opera Property Management System.

• You handle email correspondence efficiently and ensure information is communicated accurately.

• You hold a valid Category B driver's license.

• You maintain databases, guest profiles, and operational systems with accuracy, attention to detail, and a structured approach.

Your Opportunity

Interested in joining our team? We look forward to receiving your application!

You can apply through our online application portal.

Prefer to meet us in person and discuss your career opportunities?

Join us at "Your Moment", our open recruitment event held in the lobby of Hyatt Regency Vienna, every 1st and 3rd Thursday of the month from 4:30 p.m. to 5:30 p.m.

Stop by and seize your opportunity!

About Us

Become part of something extraordinary! At Hyatt Regency Vienna, we combine contemporary art and design with exceptional hospitality, inviting both guests and colleagues to experience the fascinating history of Vienna. Our luxury lifestyle hotel features 303 individually designed guest rooms, the Eugen21 Restaurant, Cyclist Café & Bistro, the Aurora Rooftop Bar, and an impressive 2,200 m² event space—offering a wide range of departments and exciting career opportunities waiting to be explored.

At MHP Hotel AG, you'll find a workplace where every individual truly matters.

You Matter. Discover diverse career opportunities and benefits designed to complement both your professional ambitions and your personal life.